Parts & Services Manager – Czech republic / Slovakia
Responsible to manage all After Sales activities (Parts & Services, Market Quality and Service Network) in their own Market with the aim to provide “First Class Service” and to hit the After Sales Contribution Target.
Country P&S Manager reports hierarchically to Country Manager and functionally to the Region Parts & Services Manager
Requirements
- University Technical degree
- 3-5 years previous work experiences in after sales business /focus on heating, HVAC, white goods or similar/
- Very good technical skill
- Pro active approach, autonomy initiative, results orientation
- Planning, organisation and communication
- Relationship management, dynamic personality
- Team-player in a small team; ability to work independently
- English Knowledge.
- PC knowledge (office applications, Excel advanced)
- Preferably knowledge and /or experience in Heat Pumps business residential
Task
Optimize and improve local Service Network, finding new service partner and introducing corporate standards, communication and relationship care; training of their service technicians
- Contribute in Parts & Services Business definition
- Propose P&S yearly Budget turnover and Forecast follow up, supervision of sales targets
- Define MSRP (Market Suggested Retail Pricelist) and Discount management in line with Corporate guidelines
- Increase Customer Satisfaction score
- Manage and improve Quality KPIs (i.e.: Call Rate and Warranty Cost) based on Corporate Objectives, Monitor and highlight the risks related to failures
- Technical support of Partners /electrical water heating, heating gas boilers and heat pumps; residential/, technical documentation of the products
- Ensure the applicability of technical solutions in the Network;
- Development of the Connectivity segment /training, troubleshooting, remote intervention/
- Define and controls P&S KPIs aimed at achieving corporate objectives
- Continually seek opportunities to increase customer satisfaction score and deepen client relationships
- Leverage on Service Centers Network to secure/increase Ariston Thermo Group finished goods Business
Kontakt Jan Kočí 770124457; jan.koci@aristonthermo.com